About Olwen van Dijk
Olwen is Dutch-Indonesian by birth, has spent the last decade in Australia, and has travelled and lived around the world. In 2012, she graduated from Monash University in Melbourne, Australia with a Masters in Cultural Arts, supporting her 2008 triple-Major Bachelor of Arts (International Relations, History, English Literature) from the Australian National University. With a diverse cultural background and a love of languages and communication, Olwen enjoys learning about the connections people make with each other.
Previously, Olwen owned and managed a small cafe restaurant in Upwey, Australia where she learned the valuable lessons of customer service, how to make coffee, and bake. She's also been a tutor in English and French and a Personal Assistant. She's glad for the experience but prefers what she's doing now.
All of this has landed her in charge of AQ Services' Marketing efforts, which is just as well because digital content marketing has become her obsession. That, cats, and coffee. She's been involved in marketing strategizing and content development for more than 8 years and is always looking for new skills to add to her repertoire.
Her goals for the future are all about turning AQ Services International into an industry thought leader and the go-to company for fashion mystery shopping programs.
Her favourite quote varies from month to month, but right now we can put her down for: "If they can't see the fire, make them feel the heat." (Ronald Reagan)
Olwen is based out of AQ's Kuala Lumpur office and can be reached on:
Skype: aqvandijk
Email: vandijk@aq-services.com
Phone: +60 3 2072 1133
You can also find her on Social Media:
LinkedIn: https://www.linkedin.com/in/olwenvdh
Twitter: @valerianite
Instagram: @valerianite
Entries by Olwen van Dijk
Customer Service & Customer Experience: The Difference You Should Probably Know About
Customer Service? Customer Experience? What are these two terms we talk about all the time? Customer experience and customer service are two prominently used terms, but many of us don’t really differentiate between them. Probably best explained in this article by Elizabeth Clor, these two terms are not interchangeable, which is how they’ve often been […]
Corporate Social Responsibility: Should we bother?
The quest for corporate social responsibility goes on. In a world where we are now combating more crisis and global issues than ever before, it has become imperative that companies lead the way towards a sustainable future for society and the environment. Corporate Social Responsibility: what is it? Corporate social responsibility – CSR for short, […]
Don’t Just Use Customer Service Phrases: Act
How many times have we come across the phrase: “customer service is not a department, it’s an attitude”. I’ve used it myself several times for one reason: it’s true. And also because it’s a cool way of getting my point across. Trouble is, when you say something too many times you end up losing its […]