What is the consumerism? Consumerism in one of its interpretations is a doctrine which states that the increasing consumption of goods and services is the basis for a healthy economy (Business Dictionary, 2017). In other words, for a society to function properly, it must produce and sell goods and services (Shah, 2005). Capitalism 101. The […]
Having established that a “Regular Customer” is a business’ bread and butter – a reliable source of income – the question becomes: how does a business create a regular customer? Why does the regular customer keep coming back? What makes them The Regular? In previous articles, we’ve brushed on many reasons why customers return to […]
To start, let’s check out the difference between a Linear and circular economy: A linear economy exploits resources and puts pressure on the environment because of its reliance on large quantities of cheap, easily accessible materials and energy. It follows the “take – make – consume – waste” pattern. Contrarily, a circular economy aims to reduce […]
Customer service is something we deal with every day, whether we want to or not. The history of customer service goes back decades, as long as there were businesses. We’re talking really long donkey years here. But essentially, here it is in brief. Someone decided to start a business. A business relies on customers for […]
Does on-the-job learning really work? During my first internship at The Ritz-Carlton, there were these internal events every month. During these events, several managers of the hotel would tell their inspirational stories and share experiences with the interns. They explained how they climbed up to management and that they questioned the need to actually study […]
