About Olwen van Dijk
Olwen is Dutch-Indonesian by birth, has spent the last decade in Australia, and has travelled and lived around the world. In 2012, she graduated from Monash University in Melbourne, Australia with a Masters in Cultural Arts, supporting her 2008 triple-Major Bachelor of Arts (International Relations, History, English Literature) from the Australian National University. With a diverse cultural background and a love of languages and communication, Olwen enjoys learning about the connections people make with each other.
Previously, Olwen owned and managed a small cafe restaurant in Upwey, Australia where she learned the valuable lessons of customer service, how to make coffee, and bake. She's also been a tutor in English and French and a Personal Assistant. She's glad for the experience but prefers what she's doing now.
All of this has landed her in charge of AQ Services' Marketing efforts, which is just as well because digital content marketing has become her obsession. That, cats, and coffee. She's been involved in marketing strategizing and content development for more than 8 years and is always looking for new skills to add to her repertoire.
Her goals for the future are all about turning AQ Services International into an industry thought leader and the go-to company for fashion mystery shopping programs.
Her favourite quote varies from month to month, but right now we can put her down for: "If they can't see the fire, make them feel the heat." (Ronald Reagan)
Olwen is based out of AQ's Kuala Lumpur office and can be reached on:
Skype: aqvandijk
Email: vandijk@aq-services.com
Phone: +60 3 2072 1133
You can also find her on Social Media:
LinkedIn: https://www.linkedin.com/in/olwenvdh
Twitter: @valerianite
Instagram: @valerianite
Entries by Olwen van Dijk
B2B Clients: Are they different from our 5 Customer Types?
Business-to-business customers, or B2B clients, are part of any business’ structure. For the most part, they come in the form of partner businesses and client businesses. For companies that focus primarily on B2B clients, it’s important to understand the different types of clients and how to handle them. If we consider the individual – B2C – […]
Adaptability: Is this the golden ticket of Customer Service?
Remember when we were talking about Customer Service Fluidity? One of the biggest elements of being fluid in customers service is adapting to the customer or rather Customer Service Adaptability. Each customer is an individual. There’s this thing called ‘individuality’ that we need to take note of. Humans are creature that adapt to environments. This is […]