Rhythm in Action© increases human performances and therefore sales.

When we partner up with your company, we start by asking the right questions to first understand who you are, what’s in place and where do you want to go. We build a custom program around your core strengths, basically extending what you are already good at all the way to your frontline.

So how does this program work? In a nutshell, our Rhythm in Action© program is based on the principle of continuous improvement in frontline performance through measurement, coaching, internal communication and rewards. Through ongoing cycles, frontline performance becomes measurable and manageable, and concrete action can be taken and performance is constantly improved and stabilised.

Working together with both your middle managers and your frontline staff, we collect insights to assess how well they are performing and then create short term game plans. The plans focus on helping individual stores to become better at connecting with your customers and, ultimately, to make more sales. We communicate these tactics through e-learning, master classes, coaching, personalised communication, in-store communication materials.

We also develop a customised online interface that’s accessible to your managers and frontline employees. Everyone can see how well they’re doing and what they can improve on.

To bring everything together, we integrate a rewards program. Both groups and individuals are duly recognized and rewarded when they do well.

We are confident that our Rhythm in Action program not only works to increase sales and profits but makes a positive impact on your customer and employee loyalty and your brand equity. Contact us to discover just how we can do this for your company.

Customer Experience Index

The Customer Experience Index (CEI) is a metric measurement of customer satisfaction, employee satisfaction, and the conformance quality of a company to its own set standards. The higher the CEI, the higher the rated experience in the mind of the customer. Boosting the CEI will mainly result in higher customer loyalty, lower staff turnover, higher conversion rates, higher average transaction value and higher net sales. The CEI is presented by outlet, region and country, creating team-based rewards that are linked to results and ensuring that continuous improvements take place.